Self Exclusion

Self Exclusion

Self-Exclude is a direct replacement for the current paper-based process of registering a customer. It allows providers of gambling services to register customers on the Responsible Gambling Manager platform (RGM), via an in-shop app on a dedicated Android or IOS tablet.

Self-Exclude captures the customer’s picture and contact information and automatically distributes the profile to selected premises. Utilising a risk based approach the customer’s profile then appears at the top of the premise based tablet affording your staff the opportunity to familiarise themselves with most recent customer self-exclusions.

Staff within the premises can access the register, seeing an up-to-the-minute list of the self-excluders in their area — providing them with the most efficient method of recognising those people if, and when they breach.

Breaches of


Breach Alert automates the process of alerting shop staff that a self-excluder has entered the premises. Although it is the customer’s responsibility to comply with the terms and conditions of their self-exclusion, once registered with Responsible Gambling Manager (RGM), they have the right to expect that operators will take reasonable steps to support them by refusing service and signposting help. The current system that requires staff to review and memorise the physical records for self-excluders is cumbersome and inefficient.

Breach Alert modernises this process by using iBeacon Virtual Perimeter technology. Each premises is fitted with a set of iBeacons that together form a virtual boundary. If a self-excluded customer enters the premises, the iBeacons picks up on a signal from an app previously downloaded to the registered customer’s smartphone. This, in turn, triggers Breach Alert on the premise staff dedicated Android tablet. The staff can then refuse service and signpost supporting material, as well as registering the breach on the system.